IT Project Manager | SaaS Delivery | Support Analyst
4+
Years in Customer Support
2+
Years Project Management
Many
Software Builds Delivered
Zeeshan Basharat
A results-oriented customer support analyst and IT project manager. I combine 4+ years of technical support expertise with 2+ years of end-to-end software project management to deliver SaaS applications, management systems, and native mobile apps.
Active Guard Patrols
88% Efficiency
Incidents Resolved
142
Avg Response
4.2m
SaaS Platform
National Shield Pro
Delivery Status
Production Handoff
Profile Summary
A software project manager with support depth.
My expertise sits at the intersection of client communication, technical support operations, software QA, and project delivery. I stay close to the client to understand business goals, coordinate with developers, track sprint progress, test platforms from a user perspective, and train users to ensure successful software adoption.
Client Communication
Bridging the gap between stakeholders and engineers. I document feedback, translate complex engineering issues into transparent updates, and manage relationships across international time zones with extreme care.
Software Project Ownership
Managing full product lifecycles for web backends, responsive dashboards, and native mobile apps. I organize backlogs, plan sprints, maintain team velocity, and drive projects from requirements to handover.
Testing and Training
Conducting functional testing to detect bugs and logical gaps before production releases. I organize deployment handovers, compile release notes, and conduct webinar training to support seamless onboarding.
Featured Work
National Shield Pro guard management system.
A complete, enterprise-grade operations platform built from scratch with developers, covering back-office administration and dedicated security guard mobile applications for iOS and Android.
Requirements Definition
Defining the Guard Roster & Workflows
Collaborated directly with the client to detail every operational workflow, converting business requirements into technical tickets and mapping the administrative guard dispatch process.
Tickets Created
45+ Backlog Tasks
Stakeholders
6 Alignment Sessions
Professional Timeline
Support background with project ownership.
Combining structural workflow methodologies with hands-on customer resolution to build dependable digital platforms.
Customer Support Analyst and Project Manager
Cab Treasure
Elevating standard customer support into project leadership. I address customer challenges directly, run diagnostic logs, and translate system failures into engineering requests. Additionally, I lead cross-functional development sprints, review mobile app code releases, and manage end-to-end client handovers.
Customer Support Analysis
Specializing in technical troubleshooting, ticket escalation, issue reproduction, and release testing. I maintain customer communication for international transport and logistics operations, driving product quality from client feedback.
IT & Software Project Management
Directing software builds for cloud-based SaaS, operations dispatch interfaces, and native mobile apps (iOS & Android). I apply Agile principles, lead standups, refine sprint logs, and manage communication between clients and engineers to prevent scope creep.
Multiple Individual Software Projects
Successfully managed and launched multiple individual software projects, including web applications, driver dispatch apps, administrative panels, and landing sites, helping local businesses achieve automation.
Skills Matrix
What I bring to a project.
Proven operational strengths across technical analysis, project organization, and client delivery.
Customer Support
Issue diagnostics, technical ticketing, SLA compliance, escalation channels.
SaaS Delivery
Sprint roadmap execution, backlog Grooming, release coordination, rollout management.
Client Relations
Requirement workshops, client expectation alignment, transparent tech translations.
Requirements Map
Converting client workflows into precise software specs and dev tickets.
Testing & QA
User workflow check, regression run, cross-device mobile check, bug verification.
User Training
Webinar demonstrations, release instructions, handbook curation, customer adopt guides.
Mobile Workflows
iOS and Android client tracking, dispatch integration, offline status management.
Global Teamwork
Asynchronous operations, cross-timezone tracking, multi-region alignment.
Contact Details
Ready for SaaS, software & client-facing projects.
I thrive where customer support matches software execution: aligning expectations, tracking developers, testing release targets, and training customers to build absolute product adoption.
Email Address
contact@zeeshanbasharat.com
Current Operations Base
Cab Treasure Operations / Remote
Let's Connect
Open to Project Coordinator, IT Project Manager, SaaS Delivery, and Support Analyst roles.