Client Communication
I manage client expectations, document feedback, explain technical progress clearly, and keep relationships steady across time zones and cultures.
IT Project Manager | SaaS Delivery | Customer Support Analyst
Zeeshan Basharat
Technical customer support analyst and IT project manager with 4 years of support experience and 2 years managing software projects. I deliver SaaS platforms, management systems, website-based projects, Android apps, and iOS apps from requirements to client handover.
4+
years in customer support analysis
2+
years managing projects end to end
Many
individual software projects delivered
Currently at Cab Treasure
Customer Support Analyst with expanded IT project management responsibilities.
Profile
A software project manager with support depth.
My work sits at the intersection of client communication, support operations, software delivery, testing, and training. I stay close to the client, understand the business goal, coordinate with developers, track progress, test the software, provide training, and keep refining until the final result solves the real business need.
Software Project Ownership
I move SaaS, website, management system, Android, and iOS projects from first requirement to final delivery.
Testing and Training
I test workflows from the user's point of view, catch gaps before handover, and train users so the delivered software is easy to adopt.
Featured Project
National Shield Pro guard management system.
A full management system built from scratch with developers, covering operational workflows and dedicated guard mobile apps for iOS and Android.
System Scope
From idea to operational platform
Management System
Admin operations
Guard Mobile App
iOS and Android
Client Feedback Loop
Testing, training, refinements
Final Delivery
Satisfaction driven
My role
I managed the project from beginning to end, working between the client and development team to shape requirements, track progress, review the product, communicate updates, and continue improvements until the client was satisfied.
The project strengthened my ability to translate business needs into technical tasks, manage delivery pressure, and keep a complex build moving without losing focus on the end user.
Experience
Support experience with software delivery ownership.
Current
Customer Support Analyst and Project Manager | Cab Treasure
Supporting customers while also managing projects beyond the typical support analyst scope. Responsibilities include client communication, issue analysis, requirement coordination, development follow-up, software testing, training, and end-to-end delivery.
4 years
Customer Support Analysis
Technical troubleshooting, support documentation, ticket handling, customer follow-up, product feedback, and working with international clients to resolve problems with care and clarity.
2 years
IT and Software Project Management
Managing SaaS projects, website-based software, management systems, Android apps, and iOS apps from kickoff through completion: planning, prioritization, coordination, progress tracking, stakeholder communication, quality review, training, and final handover.
Delivered
Multiple Individual Software Projects
Delivered individual projects across SaaS products, management systems, websites, Android applications, and iOS applications, working closely with clients and developers to complete practical software solutions.
Skills
What I bring to a team.
Technical customer support
Issue diagnosis, customer follow-up, escalation, and resolution.
Issue diagnosis, customer follow-up, escalation, and resolution.
SaaS project management
Planning, tracking, coordination, delivery, and handover for SaaS products.
Planning, tracking, coordination, delivery, and handover for SaaS products.
Client relationship management
Clear updates, expectation management, and satisfaction-focused delivery.
Clear updates, expectation management, and satisfaction-focused delivery.
Requirements coordination
Turning client needs into actionable developer tasks.
Turning client needs into actionable developer tasks.
Software testing and QA support
Workflow checks, feedback collection, bug reporting, and usability review.
Workflow checks, feedback collection, bug reporting, and usability review.
Software training
Helping users and clients understand how to use delivered systems confidently.
Helping users and clients understand how to use delivered systems confidently.
Website and mobile app projects
Delivery coordination for web platforms, Android apps, and iOS apps.
Delivery coordination for web platforms, Android apps, and iOS apps.
International client work
Professional communication across regions, teams, and working styles.
Professional communication across regions, teams, and working styles.
Contact
Ready for SaaS, software, and client-facing project roles.
I am strongest where customer support meets software project execution: understanding clients, organizing delivery, testing the product, providing training, and helping teams launch systems that people can trust.
Let's connect
Open to project manager, software project coordinator, SaaS delivery, and technical support roles.