IT Project Manager | Software & Mobile App Delivery Lead
1,000+
Tickets Resolved in 4 Yrs
4+
Years Support Depth
2+
Years Project Management
7+
Flagship Builds Delivered
Zeeshan Basharat
A results-oriented IT Project Manager and Customer Support Analyst. I combine 4+ years of technical client support with 2+ years of full-cycle software project management to deliver SaaS applications, web portals, and native mobile apps from concept to live production.
OPERATIONS CENTER • 7 BUILDS LIVE
Support Resolution
1,000+
Tickets in 4 Years
Production Deliveries
7 Flagship
100% Launch Rate
Play Store Rating
4.8 ★
3 Native Apps
Agile Sprints
45+
Zero Regressions
Active Production Health
100% Operational
Live SaaS & Mobile
7 Flagship Builds
Delivery Standard
100% On-Time Launch
Project Management Tooling & Managed Stacks:
Jira
Confluence
Agile Scrum
Kanban
Linear
Postman API
Google Play Console
Zendesk
Sprint Retrospectives
Trello
Managing Flutter Apps
Managing React Portals
Managing Node.js SaaS
Cloud Deployments
Database Workflows
Functional QA & Testing
Profile Summary
A software project manager with support depth.
My expertise sits at the intersection of client communication, technical support operations, software QA, and project delivery. I stay close to the client to understand business goals, coordinate with developers, track sprint progress, test platforms from a user perspective, and train users to ensure successful software adoption.
Client Communication
Bridging the gap between stakeholders and engineers. I document feedback, translate complex engineering issues into transparent updates, and manage relationships across international time zones with extreme care.
Software Project Ownership
Managing full product lifecycles for web backends, responsive dashboards, and native mobile apps. I organize backlogs, plan sprints, maintain team velocity, and drive projects from requirements to handover.
Testing and Training
Conducting functional testing to detect bugs and logical gaps before production releases. I organize deployment handovers, compile release notes, and conduct webinar training to support seamless onboarding.
Production Portfolio
Flagship products led from start to live launch.
Every product below was led end-to-end by Zeeshan Basharat — driving business requirement scoping, leading agile developer sprints across web and mobile, orchestrating strict QA workflows, and launching live into production.
Workforce SaaS
Live in Production
Led End-to-End: Concept to Live Launch
National Shield Pro: Guard Software
Complete workforce operations platform featuring live GPS guard patrol tracking, dynamic shift scheduling, incident logging, and companion iOS & Android apps.
Outcome: 100% automated shift tracking & eliminated paper logbooks for UK security firms.
Agency SaaS
Active Construction
Led End-to-End: Architecture & Sprints
Rank Pulse CRM
All-in-one client relationship management, customer portal, and recurring invoicing automation suite custom-engineered for digital agency operations.
Outcome: Eliminates fragmented subscriptions by combining CRM, customer portals, and Stripe billing.
Security App
Google Play Store
Led End-to-End: Concept to Play Store
Secret Diary with Lock
Private journal, encrypted credential vault, and personal expense ledger engineered with biometric security (fingerprint/face unlock) and 100% offline local SQLite storage.
Outcome: Zero cloud harvesting — all private thoughts, passwords, and expenses remain locally encrypted.
Automotive App
Google Play Store
Led End-to-End: Concept to Play Store
Car Log: Expense & Fleet Tracker
Offline-first vehicle expense, fuel telemetry, mileage log, and MOT maintenance reminder application built for car owners and fleet operators.
Outcome: Automates vehicle operating costs, fuel economy logs, and critical MOT/tax renewal alerts.
Automotive App
Google Play Store
Led End-to-End: Concept to Play Store
RYDEX: Ride & Bike Tracker
Motorcycle ride telemetry and maintenance tracker designed for riders to organize journeys, vehicle specs, and service logs with local PIN security.
Outcome: Lightweight, subscription-free motorcycle telemetry with offline-first local storage.
Corporate Portal
Live in Production
Led End-to-End: Requirements to Live Handoff
1st National Security
High-performance corporate platform engineered for a premier UK security guarding firm, featuring interactive cost estimators and recruitment pipelines.
Outcome: +42% increase in qualified inbound security procurement inquiries via custom estimator.
Corporate Portal
Live in Production
Led End-to-End: Requirements to Live Handoff
Grizzly Security
Modern corporate web portal engineered for a premier London-based security guarding agency, featuring interactive quoting tools and streamlined applicant onboarding.
Outcome: +38% increase in online quote requests and paperless candidate compliance ingestion.
Delivery Framework
How I lead every software build from start to end.
Whether delivering a cloud SaaS system, a native mobile app, or a corporate enterprise portal, I execute a battle-tested four-stage delivery methodology that aligns stakeholders and engineers while eliminating risk.
Requirements Definition
Defining Roster, Architecture & User Stories
Collaborated directly with clients and founders to detail every operational workflow, converting business goals into technical tickets, data models, and user journeys.
Tickets Created
50+ Backlog Tasks
Stakeholders
Requirements Discovery
Professional Timeline
Support background with project ownership.
Combining structural workflow methodologies with hands-on customer resolution to build dependable digital platforms.
Customer Support Analyst & Project Manager
Cab Treasure
Elevating frontline customer support into project leadership. I address customer challenges directly, run diagnostic logs, and translate system failures into engineering requests. Additionally, I lead cross-functional development sprints, review mobile app code releases, and manage end-to-end client handovers.
-35% Ticket Resolution Time
100% On-Time Delivery
45+ Agile Sprints Led
Customer Support Analysis & Systems Diagnostics
Enterprise Support Operations
Over 4 years of dedicated enterprise support, personally resolved 1,000+ complex technical tickets across international transport and logistics operations. Specializing in high-impact troubleshooting, ticket escalation, issue reproduction, and release testing, driving platform quality from customer feedback.
1,000+ Tickets Resolved
99.2% Client CSAT
50+ Fleet Operators Supported
<15m P1 Escalation Response
IT & Software Project Management
SaaS & Mobile Product Delivery
Directing software builds for cloud-based SaaS, operations dispatch interfaces, and native mobile apps (iOS & Android). I apply Agile principles, lead standups, refine sprint logs, and manage communication between clients and engineers to prevent scope creep.
7 Production Launches
0 Critical Regressions
Full Lifecycle Governance
Multiple Flagship Software Deliveries
Rank Pulse & Client Portfolio
Successfully managed and launched multiple individual software projects, including web applications, driver dispatch apps, administrative panels, and landing sites, helping commercial businesses achieve automation.
100% Launch Rate
3 Google Play Apps
2 Cloud SaaS Platforms
Core Capabilities
Four Pillars of Software & Operational Delivery.
My personal core expertise is IT project management, agile developer coordination, QA testing, and customer support analysis. While I maintain a solid foundational understanding of modern codebases (Flutter, React, Node.js, SQL) to communicate fluently with engineering teams, my focus is managing sprints, preventing scope creep, and delivering live software on schedule.
100% On-Time Sprints
Agile Project Management & Scrum Leadership
Leading cross-functional software teams through disciplined sprint cadences, user story mapping, transparent velocity tracking, and proactive risk mitigation.
- Daily Standups, Sprint Planning & Retrospectives
- Backlog Refinement & Technical User Stories
- Scope Governance & Scope-Creep Prevention
- Cross-Timezone Engineering Team Coordination
Jira
Confluence
Linear
Scrum
Kanban
Trello
3 Apps on Google Play (4.8★)
SaaS Platforms & Mobile App Delivery Management
Directing dedicated developer teams delivering cloud web portals and native/cross-platform mobile apps. I hold a foundational technical understanding of modern software languages and API workflows to coordinate developers, track technical sprints, and ensure seamless delivery.
- Flutter (iOS & Android) Developer Coordination & Sprints
- Google Play Console Compliance & Release Management
- Offline-First Architecture Oversight & SQLite Data Flow
- Cloud SaaS Dashboards Management (React, Node.js, PostgreSQL)
Managed: Flutter
Managed: React Web
Managed: Node.js SaaS
Release Management
Developer Coordination
Google Play Console
Zero Critical Regressions
Quality Assurance & Systems Diagnostics
Enforcing strict functional verification, API endpoint validation, and mobile hardware integration testing before production sign-off.
- Postman API Contract & Response Validation
- Biometric Authentication & Hardware Sensor Testing
- Diagnostic Log Triage & Root-Cause Analysis
- Edge-Case Bug Reproduction & Regression Audits
Postman API
Chrome DevTools
Log Tracing
Regression QA
Jira Backlogs
1,000+ Tickets Resolved
Client Success, Support & User Onboarding
Translating 4 years and 1,000+ resolved technical tickets into frictionless user onboarding, high adoption rates, and sustained client satisfaction.
- 1,000+ High-Complexity Support Tickets Investigated & Resolved
- SLA Compliance & Escalation Channel Governance
- Stakeholder Discovery Workshops & Scoping
- User Training Webinars & Administrator Handbooks
- Customer Feedback Loops & Feature Prioritization
Zendesk
1,000+ Tickets
SLA Governance
Webinars
Release Notes
User Adoption
Frequently Asked Questions
Clear answers for recruiters, hiring teams & clients.
Everything you need to know regarding project scope, team coordination, technical tooling, and engagement models.
I manage software projects and direct developer teams from inception to live release. While I hold a solid foundational understanding of modern programming stacks and architectures (including Flutter, React, Node.js, and SQL) which enables me to speak the developers' language, scope realistic timelines, and diagnose technical bugs, my core personal skills are Project Management — leading Agile Scrum sprints, refining backlogs, running hands-on QA testing, and ensuring live production launch.
Support analysts understand the real friction points users experience in production. Having personally investigated and resolved 1,000+ technical tickets over 4 years — diagnosing server logs, troubleshooting API payloads with Postman, and managing SLA-critical escalations — gives me deep technical empathy. As a project manager, I anticipate edge-case bugs, write bulletproof acceptance criteria, and ensure platforms are resilient before release.
Yes. I regularly lead daily standups, sprint planning sessions, backlog refinement, sprint reviews, and retrospectives. I manage task velocity and burn-down charts in Jira, Linear, and Trello, keeping developers unblocked and stakeholders informed with transparent, metric-driven milestone reports.
Absolutely. I have direct hands-on experience managing Google Play Console and App Store submissions, privacy compliance disclosures, store asset generation, and staged rollouts. I have successfully published 3 live mobile apps with an average 4.8★ user rating and zero compliance rejections.
I am actively available for full-time, contract, or project-based roles as an IT Project Manager, Software Delivery Lead, Technical Project Coordinator, or Senior Customer Support Analyst. I operate smoothly across international time zones with asynchronous tools and live communication channels.
Active Availability • Response Guaranteed Within 12 Hours
Contact Details
Ready for SaaS, software & client-facing projects.
I thrive where customer support matches software execution: aligning expectations, tracking developers, testing release targets, and training customers to build absolute product adoption.
Let's Connect
Open to Project Coordinator, IT Project Manager, SaaS Delivery, and Support Analyst roles.